To request a refund, simply e-mail us at support@volumaxx.com (within 60 days of placing your order) with your full name, date of purchase, order number, and the reason why you are returning the product. We will send you an RMA (Return Merchandise Authorization) Number to use for your product return. (This is simply so we can log that an order is being returned.) Please note that if you do not send in your request within 60 days of the invoice date you will not be refunded.
Package all of the empty and/or full bottles and write the RMA number legibly on the package. Please be aware that ALL bottles must be returned in order to receive a refund and that the correct amount of opened/closed boxes must be present. A maximum of 2 bottles of Volumaxx may be opened – the rest must be sealed and untouched. Any return order which does not contain all bottles ordered, will not be refunded.
Mail the package via certified mail or other courier method with full tracking within 10 days after receiving your return order number (this is strictly enforced) to the following address:
Returns: Pro Edge Labs c/o Verde Fulfillment
9605 S. Eisenman Rd.
Boise, ID 83716
USA
Your full purchase price (less shipping & handling) will be refunded to the original form of payment. Refunds are usually processed within 2 business days of receiving them, but your credit may not appear on your CC statement for up to 2 weeks after we receive your return. Once a return is processed you should see the credit in the next billing cycle.
Guarantee applies ONLY to products which are purchased from this website. Shipping and handling charges are not included. Re-orders represent satisfaction. No refunds will be applied once a re-order has been placed.